AppExchange Mavericks: NICE CXone Provides a Call Center Solution in the Cloud

Learn more about NICE CXone on AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B4BKsEAN

In this episode of AppExchange Mavericks, Salesforce MVP Jocelyn Fennewald sat down with Matt Despain, VP Product Management at NICE CXone, to learn more about the solution and how it helps further personalized engagements.

In this video you'll see:

0:00 Introduction
0:19 CXone@home initiative
0:50 NICE CXone + Salesforce
1:44 The customer impact of NICE CXone

2:24 How NICE improves 1:1 engagements
3:06 Future Integrations with NICE CXone
3:45 Product Demo of NICE CXone

AppExchangeMavericks:CXone